If you have a dispute with an operator—such as issues with deposits, withdrawals, account
access, or delays—you must first attempt to resolve it directly with the operator. If the issue
remains unresolved, you can escalate it by submitting a formal complaint through our official
process.

Complaint Resolution Process:
Submit relevant details and supporting documents.
The operator will be given the opportunity to respond.
A thorough review will be conducted to determine the outcome.
Both parties agree that the decision is final and waive further legal action.
Important Notes:
• All communications and documentation must be submitted in English.
• Only complete complaints with all necessary information will be processed.
• The review process begins only after all required details are received.

If you have any concerns or issues that require further attention, our Complaints Department is here to assist you. We take all player feedback seriously and strive to resolve disputes in a fair and transparent manner. Please don’t hesitate to reach out by emailing us at [email protected] , and our dedicated team will review your case promptly.